As a LifeSTEPS Intensive Case Manager, Melba Madsen advocates on behalf of her residents, empowering them to sustain their housing and meet their personal goals. “Melba’s residents with special needs see her as a friendly face who is there not to do for them but to educate and empower them to live a better quality of life. Her compassion, empathy and relationship-building skills lift our residents into stability and success,” said Jessica Jones, LifeSTEPS Northern CA Project Manager. Thank you for inspiring us every day, Melba!
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